Terms and Conditions
These terms govern your use of BrokerGo, a product of VCAP Connect Pty Ltd (ABN 88 674 243 362), of 189 Toorak Road, South Yarra VIC 3141, Australia. In these terms, “BrokerGo”, “we”, “us” and “our” refer to VCAP Connect Pty Ltd trading as BrokerGo, and “you” refers to the broker or business using the service.
By creating an account or using the platform, you agree to these terms. If you do not agree, do not use BrokerGo.
1. The service
BrokerGo is a software platform for Australian mortgage and finance brokers. It provides tools to build and host a website, capture and manage leads, create marketing and content, connect and manage advertising campaigns, and related features. We may add, change or remove features over time.
2. Eligibility and accounts
You must be a business or professional operating lawfully in the relevant industry to use BrokerGo. You agree to provide accurate account information and to keep it up to date. You are responsible for keeping your login details secure and for all activity that occurs under your account.
3. Fees and subscriptions
Access to BrokerGo is provided on a subscription basis. Fees, billing periods and plan inclusions are as shown at sign up or as otherwise notified. Subscriptions renew automatically unless cancelled before the renewal date. Fees are stated in Australian dollars and may be subject to GST. We may change our fees on reasonable notice. Except where required by law, fees already paid are not refundable.
4. Your responsibilities
You retain ownership of your clients, your business, and the content you create on the platform. You are solely responsible for:
- complying with all laws and regulatory obligations that apply to your business, your licensing, and your conduct as a broker
- the accuracy, lawfulness and appropriateness of any content, website, marketing or advertising you publish through BrokerGo
- having the right and any necessary consents to collect, store and process the personal information of your clients and leads through the platform
- responding to and managing the leads and enquiries you receive.
As between you and us, you are the controller of your clients' and leads' personal information, and we process that information on your behalf to provide the service. Our handling of personal information is described in our Privacy Policy.
5. Acceptable use
You must not use BrokerGo to do anything unlawful, misleading, malicious or harmful, to infringe the rights of others, to send unsolicited or non compliant communications, or to attempt to disrupt or gain unauthorised access to the platform.
6. Third party services
BrokerGo integrates with third party services, including advertising platforms such as Meta and Google, email and messaging providers, and aggregators. Your use of those services is also subject to their own terms. We are not responsible for the availability, performance, policies or changes of any third party service, including changes that affect features which rely on them.
7. Intellectual property
We own all intellectual property in the BrokerGo platform, including its software, design and templates. You may use it only as permitted by these terms. You own the content you create and upload, and you grant us the licence needed to host, process and display that content for the purpose of providing the service.
8. Availability and no guarantee of results
We aim to provide a reliable service but we do not guarantee that the platform will be uninterrupted or error free. Marketing and advertising features depend on factors outside our control, and we do not guarantee any particular number of leads, results or business outcomes.
9. Consumer guarantees and liability
Nothing in these terms excludes, restricts or modifies any rights you have under the Australian Consumer Law that cannot lawfully be excluded. Subject to those rights, and to the maximum extent permitted by law, we exclude liability for any indirect, incidental or consequential loss, and our total liability to you for any claim is limited to the fees you paid us in the three months before the event giving rise to the claim.
10. Indemnity
You agree to indemnify us against any claim, loss or cost arising from your breach of these terms, your content or marketing, or your failure to meet your own legal or regulatory obligations.
11. Termination
You may cancel your subscription at any time, effective at the end of your current billing period. We may suspend or terminate your access if you breach these terms or if required to protect the platform or other users. On termination, your right to use the service ends, and we may delete your data in accordance with our Privacy Policy after a reasonable period.
12. Changes to these terms
We may update these terms from time to time. When we do, we will revise the date at the top of this page and, where the change is significant, take reasonable steps to notify you. Continuing to use BrokerGo after a change means you accept the updated terms.
13. Governing law
These terms are governed by the laws of Victoria, Australia, and you submit to the non exclusive jurisdiction of the courts of that state.
14. Contact us
VCAP Connect Pty Ltd trading as BrokerGo
189 Toorak Road, South Yarra VIC 3141, Australia
Email: support@brokergo.com.au